Terms & Conditions

BOOKING TERMS AND CONDITIONS

Check in/out policy:

  • Check in: from 14:00
  • Check out: 12:00 noon or earlier
  • Early check in or late check out: for direct booking only, and subject to availability

Late check-out policy:

  • Complimentary late check out is subject to availability
  • Late check out until 17:00: 50% room charge
  • Late check out after 17:00: 100% room charge

Early arrival and late departure:

  • Complimentary late check out is subject to availability
  • To guarantee room, please reserve a room previous night for early check in
  • To guarantee room to stay until you check out, please reserve additional night

Payment policy:

  • 3% bank fee is applied for payment made by any type of card
  • Cash in VND or USD is all welcome

Guarantee Policy :

  • A valid credit card must be presented upon booking
  • If booking was made by credit card, same credit card must be presented upon arrival
  • Hotel reserves right to cancel any reservation without notice of any fraud or illegal activities related to the payment

Children Policy :

  • Children under 5 years old: free of charge
  • Children from 5 years old to 12 years old: $10USD/child/night/room
  • Children from 12 years old or an adult: $15USD/adult/night/room

Complaints or Comments:

We appreciate all feedback from guests. Please notify any comment or complaint during your stay to info@thenobleswanhotel.com for instant resolution

Important notes:

  • We reserve rights to change/amend/fix information online to fit audience
  • Surcharge $5USD per car is applicable for any arrivals on Lunar New Year
  • Any missed pick-up caused by providing wrong arrival details will result 50% of total charge