FAQs

FAQs

Working in the hospitality industry for a long time, we’ve got used to a lot of similar questions that our visitors tend to ask us. Here we’ve compiled all of those into one comprehensive list, for everyone’s convenience!

Accommodation

How can I contact the hotel?

All inquiries, bookings can be made via Contact Us page

Can I make a hotel booking online?

Yes, via our official website at

Should I book the tours that I like in advance?

Yes, it is highly recommended, especially in the peak holiday season to secure best places on board, train, in hotel and its affiliates.

How can I secure my advance booking?

We requires 30% of the total amount as deposit or 1 room night at least. The balance will be settled upon your arrival. After receiving it, we proceed all the bookings and send you final confirmation sooonest.

How far from the airport to the hotel?

40 km from Noibai Int’l Airport. We are in the very center of Hanoi’s Old Quarter.

How much does it cost for the airport transfer service?

The hotel offer private airport pickup service. Please, see the Room & rates pages for quotation.

Is there very much noise in the hotel?

All rooms have soundproof windows or double glazed doors creating you a very quiet & relaxing stay.

Is every room equipped with a private computer and free internet access?

Yes, all rooms are artfully equipped & furnished, including a flat monitor PC with free ADSL or Wifi internet access.

Can I leave the luggage at the hotel when I am travelling?

Yes, the hotel offer luggage storage service free of charge.

Why should I choose this hotel?

Because of its perfect location, elegant boutique design, state-of-art facilities, outstanding service by professional team of staff and management.

Flights and Tours

How to buy air tickets to Vietnam?

There are many airlines which have direct flights to Vietnam like: Vietnam airlines,Air France, American Airlines, Thai Airway, Japanese airlines, Singapre Airlines, Malaysia Airlines. Please contact with the airlines agency to book the airtickets.

How to book a cheap air tickets to Vietnam?

There are many website and airline agencies which provides air ticketing. You should had better studied several airlines to find the suitable one.

When is the best time to do Halong bay tour?

Any time of the year is suitable for Halong Bay. However please note down usual weather traits: January and February are cold & wet. March to June is warm, indeed a good time to visit. June to September is rainy and stormy season. October and December is warm and dry, a good time to visit.

To make a Reservation, call us now at

+84 4 3219 1960